Qualifications: |
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High School Diploma or GED |
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Five (5) years retail
experience, plus three (3) years management |
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experience |
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Strong merchandising skills and
ability to drive business |
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Knowledgeable in estimating
value of donated commercial, collectible |
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and antique items preferred |
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Understand retail concepts
(gross/net, sales, markdowns, specials, |
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etc.) |
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Extensive computer experience
using Microsoft applications and retail |
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equipment |
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Demonstrated ability to work
independently, think clearly and problem |
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solve |
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Effective communication and
interpersonal skills |
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Ability to build effective teams
and motivate employees |
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Valid CA driver's license, with
an automobile that is insured in |
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accordance with state
requirements and is in reliable working order |
Essential Functions: |
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Ensure smooth, efficient and
profitable operation of store through |
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appropriate planning and
implementation |
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Enhance store income by
identifying and implementing new revenue |
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opportunities; though, but not
limited to; merchandising that reflects |
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Snowline stores image & the
needs of the community within store |
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demographics, networking with
community and business members and |
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being active in a civic
organization |
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Achieve budgeted revenue goals,
control and monitor expenses in line |
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with budget |
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Determine best use of square
footage for revenue enhancement and |
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make on-going adjustments as
necessary |
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Responsible for the cleanliness,
orderliness and appearance of store's |
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interior/exterior and grounds |
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Develop, implement and monitor
capital expense budget to ensure store |
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is properly maintained |
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In collaboration with the
Manager of Retail Operations and Director of |
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Finance, annually formulate
fiscal revenue, expense and profit goals for |
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store |
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Follow and maintain appropriate
procedures of cash handling such as |
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deposits, sales, data entry,
over-short/percentage, petty cash and |
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complete required accounting
reporting accurately and in a timely |
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manner |
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Monitor loss prevention and
store theft to protect the companys |
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inventory and assets |
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Work in collaboration with
Snowline's Community Relations Department |
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to develop, implement
advertising and/or promotional activities that will |
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maximize store sales & assist in
promoting Hospice fundraising efforts |
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as requested |
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Continually assess the current
market ensuring appropriate |
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merchandize for the area and
clientele |
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Recruit, hire, orient and train
employees & recruit, orient and train |
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volunteers |
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Delegate workload appropriately
and effectively to employees and |
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volunteers including successful
implementation of job rotation |
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Ensure required volunteer to
employee ratio |
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Inspire employee/volunteer
productivity, attitude and morale through |
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routine staff meetings,
recognizing job performance and service |
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Complete employee performance
appraisals within Human Resource |
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guidelines |
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Address employee performance
issues in a timely manner and utilize |
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appropriate documentation |
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Promote a teamwork environment
through demonstrated ability to solve |
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problems and manage complex
relationships |
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Provide an "open door" policy
where employee/volunteers are free to |
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express their ideas and concerns
without fear of retribution |
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Inspire volunteer productivity &
satisfaction through regular volunteer |
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interaction, formalized meetings
and service recognition through regular |
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store & organization-sponsored
activities |
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Ensure record information is
kept on active volunteers |
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Instill in employees/volunteers
the meaning and importance of customer |
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service by acting as a positive
role model. Maintain training standards to |
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promote both product and systems
knowledge that will improve store |
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operations and allow for
superior customer service |
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Collaborate regularly with other
store managers to meet short and long- |
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range retail and company
objectives |
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Routinely interface with
customers to identify their needs and address |
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their questions or concerns. |
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Handle all issues and
correspondence in a professional and courteous |
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manner |
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Responsible for overall store
safety assuring store is in compliance with |
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all safety policies, staff is
adequately trained and safety issues are |
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abated quickly and thoroughly |
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Work with Facility Safety
Manager to implement or complete |
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safety/security tasks as needed
and/or requested |
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Follow appropriate procedures in
reporting incidents, accidents & |
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injuries |
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Arrange and oversee maintenance
activities of outside contractors as |
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needed |
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Ensure compliance with Federal &
State labor, wage & hour laws and |
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Snowlines policy and procedures |
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Demonstrate positive behavioral
characteristics such as initiative, |
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cooperation, adaptability,
dependability and flexibility |
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Follow safe work practices and
use good body mechanics |
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Perform other related duties as
assigned |